One WhatsApp Business number, every agent working it at once — with assignment, internal notes, and a full history on every contact. No more passing a phone around the office, and no more two people replying to the same customer.
The free WhatsApp Business app assumes a single owner on a single phone. The moment you have two people answering customers, it starts to cost you money — and you usually find out from an annoyed customer rather than a report.
Every agent gets their own login against the same WhatsApp Business number. Conversations arrive in a single stream that the whole team sees in real time — no shared passwords, no borrowed phones.
Assign a conversation to a specific agent so ownership is never ambiguous. Assigned chats can be filtered out of everyone else's view, which is what actually stops double-replies.
Leave context on a conversation for whoever picks it up next — what was quoted, what was promised, what to avoid. Notes stay inside ChatSathi and are never sent to WhatsApp.
Slice the inbox by assignee, tag, status, or custom field. Tag a conversation once and it follows the contact, so segmentation for later broadcasts is a by-product of doing support.
See first-response and resolution times per agent, so slow queues surface as data rather than as complaints. SLA rules can flag conversations that have been waiting too long.
Every message on a number is stored against the contact, searchable long after the agent who sent it has moved on. New agents get instant context instead of asking the customer to repeat themselves.
We run the Meta Cloud API setup with you in a guided session — connecting the number, verifying the business, and getting your first message template approved. You keep ownership of the WhatsApp Business Account throughout.
Add agents with role-based permissions — owner, admin, agent or viewer. Agents see and work conversations; viewers can read without replying, which is useful for training and for managers who only need oversight.
Let agents claim conversations from the shared queue, or set routing rules that assign automatically based on tags, keywords or the customer's history. Either way, every chat has exactly one owner.
Agents reply, add notes, tag contacts and close conversations. Response times, volumes and per-agent activity roll up into reports, so you can see where the queue is actually backing up.
Not with the free WhatsApp Business app, which is limited to one primary device. It becomes possible through the official WhatsApp Cloud API, which is what ChatSathi is built on. Once your number is connected to the Cloud API, every agent logs into ChatSathi with their own account and works the same number simultaneously, with assignment to prevent overlap.
No. Every message goes out from your single business name and profile, so from the customer's side it is one continuous conversation with your business. Agent identity and internal notes stay inside ChatSathi.
Message history that lives on the phone in the WhatsApp Business app does not transfer to the Cloud API — that is a Meta platform limitation, not a ChatSathi one. Your contacts and the number itself carry over, and every conversation from the moment you connect is stored and searchable in ChatSathi. If history matters to you, we will walk through it during onboarding before you migrate.
Two ways. Conversations can be assigned to a single owner and filtered out of other agents' views, and the inbox updates in real time so an agent can see when a chat is already being handled. For teams that want it strict, routing rules can auto-assign every incoming conversation so nothing ever sits unowned.
Agent seats are set by your plan — the limit for each plan is listed on the pricing page. Higher tiers also support multiple WhatsApp numbers in one workspace, which is what multi-brand and multi-location businesses usually need.
Yes. ChatSathi uses four roles in ascending order of privilege: viewer, agent, admin and owner. Viewers can read but not send. Agents work conversations and contacts. Admins configure automations, templates and team settings. Owners control billing and can transfer ownership.
Connect your WhatsApp Business number, invite your agents, and run support as a team — with guided setup from us.
Guided WhatsApp API setup included